FAQs

Ironkast is a premium brand specializing in high-quality smokers, firepits, and parrillas, designed for both enthusiasts and professionals. Our products are crafted from durable steel to provide reliable performance and exceptional longevity. Whether you're grilling, smoking, or gathering around a fire, Ironkast offers reliable products built to last.

Proper care and maintenance are essential to ensure that your Ironkast products remain in top condition for years. Here's how to care for each:

Smokers:

• After Each Use: Always clean your smoker after use. Let it cool completely, then use a wire brush to remove food particles and debris. For grease, use a mild detergent and warm water, or a cleaner specifically designed for smokers. Rinse thoroughly and dry completely to avoid rust.

• During Long Storage: To prevent rust, apply a thin layer of oil (vegetable oil or cooking spray) on the inside surfaces of the smoker. Store the smoker in a dry, covered location.

• Avoid Overheating: Overheating your smoker can damage the metal and seasoning. Always monitor the temperature to ensure it stays within the recommended range.

Firepits:

• After Each Use: Allow the firepit to cool fully before cleaning. Remove ash and charred debris regularly, as they can lead to rust over time if left unattended.

• Seasoning and Protection: Periodically apply a high-heat resistant oil to the surface of your firepit to maintain the finish and prevent rusting.

• Storage: If you live in a region with extreme weather, consider covering your firepit when not in use to protect it from the elements.

Parrillas:

• Cleaning After Grilling: Clean the grill grates after each use while they are still warm (but not hot). Use a wire brush or grill scraper to remove food residues.

• Avoid Soap and Harsh Cleaners: Do not use soap or harsh chemicals on your parrilla, as this can strip the seasoning and damage the metal. Instead, use a mild scrubber or cloth with warm water.

• Oil the Grates: To prevent food from sticking, lightly oil the grill grates before each use.

Seasoning is an important step that enhances the performance and longevity of your Ironkast products by creating a protective layer on the steel. Here’s a step-by-step guide on how to properly season your steel:

What You’ll Need:

• High-quality vegetable oil (canola oil, grapeseed oil, or flaxseed oil work well)

• A clean cloth or paper towel

• A grill brush or wire brush

• Gloves (to protect your hands from heat)

Steps for Seasoning:

1. Clean the Surface: Before seasoning, ensure that the surface of your smoker, firepit, or parrilla is clean and free of debris. Use a wire brush to scrub the surfaces, especially the grates, to remove any dirt, dust, or factory oils.

2. Dry the Metal: After cleaning, dry the surfaces completely to prevent any moisture from reacting with the oil.

3. Apply a Thin Layer of Oil: Using a clean cloth or paper towel, apply a thin layer of high-quality vegetable oil to the surface of the metal. Be sure to coat the entire surface, including the grates and interior parts of the smoker or firepit.

4. Heat the Item: After the oil is applied, heat your smoker, firepit, or parrilla. For smokers, you can fire it up at a moderate temperature (around 350-400°F). For firepits and parrillas, simply light a small fire and let it burn for an hour or so. This process will allow the oil to bond with the steel and form a protective, non-stick layer.

5. Repeat the Process: For optimal results, repeat the seasoning process a few times, applying a thin layer of oil and heating the surface each time. This builds up a stronger protective layer.

6. Let It Cool: After the final seasoning, let your Ironkast product cool completely before using it. You should now have a well-seasoned surface that will help prevent rust, reduce food sticking, and make your equipment easier to clean.

Rust occurs when metal is exposed to moisture for prolonged periods. To prevent rust on your Ironkast products:

• Always dry your smoker, firepit, or parrilla after cleaning.

• Use oil to season the steel regularly.

• Store your equipment in a dry location or cover it when not in use.

• If you notice any rust spots, clean them immediately and reapply a thin layer of oil to protect the surface.

To ensure your Ironkast products last a lifetime:

• Regularly clean and oil the surfaces to prevent rust.

• Avoid excessive heat, which can damage the metal and seasoning.

• Store your products in a covered or dry area, especially in harsh weather conditions.

• Follow the recommended maintenance routine for each specific product to ensure it stays in excellent condition.

Yes, we stand behind the quality of our products. Ironkast offers a lifetime warranty on all our products to cover manufacturing defects. For more information on our warranty policy, please refer to the warranty section of our website or contact our customer service team.

Ironkast products are designed for outdoor use and built to withstand various weather conditions. However, prolonged exposure to rain, snow, or humidity can cause rusting if not properly maintained. It’s important to cover or store your products when not in use, especially in wet or extreme conditions.

Ironkast products are available for purchase directly on our website. You can also find them at select retailers and distributors. Visit our "Where to Buy" page for more details on locations.

Yes! Ironkast is proud to manufacture all of our products locally in Australia. We believe in supporting local craftsmanship and ensuring the highest quality standards. By manufacturing in Australia, we can maintain full control over the production process, use premium materials, and offer our customers top-tier products designed specifically for the Australian outdoor lifestyle.

Absolutely! Ironkast is proudly Australian-owned. We are committed to supporting local businesses and contributing to the Australian economy. Our passion for creating high-quality outdoor cooking products is driven by our love for the Australian lifestyle, and we take great pride in being part of the local community.

Yes, we do accept PayPal for all online orders. PayPal is a secure and convenient way to complete your purchase, and you can easily use your PayPal account to make payments.

Absolutely! We accept contactless payments for both online and in-store purchases. Whether you're using Apple Pay, Google Pay, or another form of contactless payment, you can conveniently complete your purchase with ease.

Yes, we offer Afterpay as a payment option! With Afterpay, you can split your purchase into four equal, interest-free installments, making it easier to enjoy your Ironkast products right away. Afterpay is available for orders up to $2,000, giving you the flexibility to pay over time. Simply select Afterpay at checkout, and you'll be guided through the easy payment process.

For Afterpay purchases using PICKUP, please choose delivery as the method, then “Afterpay PICKUP” as the delivery option. This is required to provide an address for Afterpay.